Policies

Return and Refund policy:
We have a 15-day return policy in case you see any damage in the product. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

To start a return, you can contact us at crochetnowindia@gmail.com. If your return is accepted, you need to send the package to us, as well as instructions on how and where to send your package. Items sent back to us without seeking approval from Crochet Now will not be accepted. Once the package is received will arrange for the refund after quality check and same will be credited to source with in 7 Business days.

You can always contact us for any return question at crochetnowindia@gmail.com

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items:
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellation Policy:
All products except for customized orders are eligible for cancellation before they are dispatched. You can cancel the items by visiting the Your Orders section in Your Account. 

 

Shipping Policy:
The standard shipping charges are Rs.49 per order.. Sometimes these might vary from user to user as it shall be calculated based on the weight of the product and the distance where our customer resides..